SHIPPING & CANDLE CARE

Shipping is with NZ Parcel post. Parcels will usually arrive within 3-5 business days.  

Return & Exchange Policy

Exchange or refund available within 14 days of the date of purchase. The product must be in original condition. 

For the rare occasion that there may be a fault with your product please email:

sophieradonz@gmail.com for advice on returns and refunds.

CANDLE CARE

The hand-poured candles are aesthetic and sculptural pieces for your home. I use the highest quality cotton wicks to ensure an even and long-lasting burn time, but each candle is unique in how it burns.

We recommend the following tips for burning your new candle:

 

FIRST BURN

  • Before lighting your Pillar candle, place it on a heat-proof plate that will collect any wax that may drip. (tear drip)

  • Light your candle in a well-ventilated safe space, clear of flowers and other flammable objects.

  • Let the candle burn for at least 1 x hour or so that a “melt pool” is created. Monitor the candle regularly.

  • Always extinguish your candle when you leave the room or go to bed.

 

ONGOING USE

  • Place your candle away from direct sunlight and nearby heat sources.

  • Before you next light the candle, we recommend that you trim the wick, which is 3-5 mm from the surface of the wax, to ensure a consistent smoke-free flame.

  • We recommend that you burn the candle for no more than 3 hours at a time.

 

CANDLE SAFETY

  • Keep your candles out of reach from children and pets. 

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